As exciting as it is to push the button on a website or app and launch it into the wilderness, the story doesn’t end there.
Your digital asset is a living, breathing entity that requires ongoing attention and care. Here at Luminary, we don’t aim to just drop the mic and walk away once your project goes live. We’d much rather be on the journey with you, helping you take your digital assets to new heights and being there to support you if things ever go awry (even if it happens to be at 1am).
Think of it like buying a car – you wouldn’t buy a high-end luxury vehicle and then never get it serviced. The same goes with your investments in digital. Your website/app is a critical business asset that needs ongoing maintenance to perform at its best, whether that’s simply keeping up with patches and updates, or optimising for maximum conversions. And if something goes wrong, you want to know that there’s someone there who’s got your back, someone who can help you get things back on track without delay. If you partner with us on an ongoing basis, you can also be sure that you’ll be kept in the loop with the latest advancements in technology.
How we do it
We don’t have a one-size-fits-all approach to client support. We will tailor a support arrangement for you that meets your specific needs and budget. Some of the services we can offer as part of an ongoing support plan include:
- a dedicated on-site developer on a part-time basis to complement your internal resources
- business user support via phone, email and/or in person
- management of maintenance requests
- management of bugs and issues
- CMS support and training
- proactive maintenance activities
- proactive continuous improvement activities
- monthly reporting
- monthly activity recommendations
And the proof?
A snapshot of our ongoing support and maintenance clients
MCG and Melbourne Cricket Club
The Melbourne Cricket Club (MCC) engaged Luminary to reimagine and redevelop its digital ecosystem – encompassing the MCC, MCG and Australian Sports Museum websites – into a unified, future-ready digital platform capable of supporting millions of fans and members each year.
Launceston Airport
A premium digital gateway for Tasmania: Luminary’s transformation of the Launceston Airport website delivers a user-first platform that mirrors its modern, refreshed terminal.
Clipsal Electrical Design Application
The Clipsal Electrical Design Application is a web-based app that enables professional consultants to help homeowners who are building or renovating to tailor their electrical, lighting and smart home plans and bring them to life.
Metricon Homes
Australia's most trusted new home builder wanted an engaging, responsive online presence that would surprise and delight.
Cancer Council Australia
Cancer Council is the nation’s leading cancer charity, and the only Australian charity working across every aspect of every cancer.
Australian Apprenticeships Pathways
This streamlined site is an amalgamation of two complex sites into one, where the journey is tailored to the needs of discrete user groups.
Equip Super
Equip Super wanted to create a fresh, modern and responsive site that would facilitate personalised content in the future.
Clipsal by Schneider Electric
Clipsal needed a fresh new website to optimise the user experience and better showcase its product range.
Our expertise
Key team members and musings from our blog
Andy Thompson
CTO, Kontent.ai MVP, Kentico MVP, Owner
As our CTO, Andy heads up our developer teams, platforms and technology strategy.
Liam Thomas
Engagement Director
Liam leads the Client Service team and is ultimately responsible for the quality of our client relationships.
Adam Griffith
Managing Director & Owner
Adam is a trusted advisor for our clients, and welcomes new clients to the Luminary community.
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