Ongoing support and maintenance
Engaging Luminary beyond the delivery of a single project can have significant advantages in terms of protecting and optimising your digital assets.
As exciting as it is to push the button on a website or app and launch it into the wilderness, the story doesn’t end there.
Your digital asset is a living, breathing entity that requires ongoing attention and care. Here at Luminary, we don’t aim to just drop the mic and walk away once your project goes live. We’d much rather be on the journey with you, helping you take your digital assets to new heights and being there to support you if things ever go awry (even if it happens to be at 1am).
Think of it like buying a car – you wouldn’t buy a high-end luxury vehicle and then never get it serviced. The same goes with your investments in digital. Your website/app is a critical business asset that needs ongoing maintenance to perform at its best, whether that’s simply keeping up with patches and updates, or optimising for maximum conversions. And if something goes wrong, you want to know that there’s someone there who’s got your back, someone who can help you get things back on track without delay. If you partner with us on an ongoing basis, you can also be sure that you’ll be kept in the loop with the latest advancements in technology.
How we do it
We don’t have a one-size-fits-all approach to client support. We will tailor a support arrangement for you that meets your specific needs and budget. Some of the services we can offer as part of an ongoing support plan include:
- a dedicated on-site developer on a part-time basis to complement your internal resources
- business user support via phone, email and/or in person
- management of maintenance requests
- management of bugs and issues
- CMS support and training
- proactive maintenance activities
- proactive continuous improvement activities
- monthly reporting
- monthly activity recommendations
And the proof?
A snapshot of our ongoing support and maintenance clients
Metricon Homes
Australia's most trusted new home builder wanted an engaging, responsive online presence that would surprise and delight.
Melbourne Airport
Hitting the trifecta; fast, easy to navigate and reflective of its position as one of the world’s leading airports.
Cancer Council Australia
Cancer Council is the nation’s leading cancer charity.
Australian Apprenticeships Pathways
This streamlined site is an amalgamation of two complex sites into one, where the journey is tailored to the needs of discrete user groups.
Equip Super
Equip Super wanted to create a fresh, modern and responsive site that would facilitate personalised content in the future.
Our expertise
Key team members and musings from our blog
Andy Thompson
CTO, Kontent MVP, Xperience MVP
As our CTO, Andy heads up our developer teams, platforms and technology strategy.
Liam Thomas
Engagement Director
With more than 20 years’ experience in technology consulting – including seven at the helm of a prominent digital agency – Liam brings a wealth of knowledge to his role as Engagement Director.
Adam Griffith
Managing Director
Adam is a trusted advisor for our clients, and welcomes new clients to the Luminary community.
Upgrading v rebuilding your Kentico website
Upgrading v rebuilding your Kentico website
By Andy Thompson, 8 minute read
Making a decision about whether to upgrade or rebuild your website is a lot like weighing up whether to renovate or rebuild a house. There are pros and cons both ways.
Why upgrading to Kentico 11 is a no-brainer
Why upgrading to Kentico 11 is a no-brainer
By Andy Thompson, 6 minute read
Should you upgrade to the latest version of Kentico? Of course! It’s a no-brainer to get your car serviced regularly, and we believe the same goes for your Kentico website. Andy shares why in this article following the launch of Kentico 11.
10 steps to Nirvana in the digital agency-client relationship
10 steps to Nirvana in the digital agency-client relationship
By Marty Drill, 4 minute read
You’ve selected your digital agency and now you’re ready to get down to business. So what’s the best way to set your new partnership up for success?
Useful links
Check out the handy resources below for downloadable guides, checklists and templates to help you smash your digital strategy targets.
APRA CPS234: The pathway to compliance
APRA CPS234: The pathway to compliance
By Liam Thomas, 6 minute read
A practical overview on what it takes to prepare for and become compliant with the APRA prudential standard for information security.
How to do a content audit
How to do a content audit
By Tami Iseli, 9 minute read
A content audit can be a really valuable exercise to identify ways to improve the performance of your website and highlight gaps and opportunities. Here, we offer some guidance on how to do it – along with a downloadable content audit template.
How to perform a website audit
How to perform a website audit
By Adam Griffith, 5 minute read
Conducting a website audit sounds like a really big, scary, time-consuming chore, but it doesn’t have to be. We’ve simplified the task for you with six key areas to assess – along with a downloadable checklist full of useful questions, tips and tools.
How to brief a digital agency
How to brief a digital agency
By Liam Thomas, 6 minute read
Whether you’re briefing your existing agency or inviting new agencies to respond to a request for proposal, there are certain ‘rules of the game’ that will help you drive the best possible result. This blog post features a downloadable sample digital agency brief to help you get off on the right foot.
Creating a digital strategy roadmap
Creating a digital strategy roadmap
By Liam Thomas, 6 minute read
A good roadmap not only outlines what you want to achieve with your digital strategy, but sets out the detail of how you're going to get there. Here we provide guidance on how to do it, along with a downloadable Digital Roadmap Toolkit.
Smarter Digital Marketing
Our guide to Xperience by Kentico
Selecting a digital agency? Read this first...
Selecting a digital agency? Read this first...
By Adam Griffith, 7 minute read
Finding the right digital agency is not only critical to the success of an organisation, it can also make or break you as a marketer. Here are some factors to consider – along with a downloadable dynamic digital agency scorecard.
Content Spreadsheet for Google Calendar
This incredibly clever Google spreadsheet allows you to automatically sync your content ideas to a Google calendar.
