As exciting as it is to push the button on a website or app and launch it into the wilderness, the story doesn’t end there.
Your digital asset is a living, breathing entity that requires ongoing attention and care. Here at Luminary, we don’t aim to just drop the mic and walk away once your project goes live. We’d much rather be on the journey with you, helping you take your digital assets to new heights and being there to support you if things ever go awry (even if it happens to be at 1am).
Think of it like buying a car – you wouldn’t buy a high-end luxury vehicle and then never get it serviced. The same goes with your investments in digital. Your website/app is a critical business asset that needs ongoing maintenance to perform at its best, whether that’s simply keeping up with patches and updates, or optimising for maximum conversions. And if something goes wrong, you want to know that there’s someone there who’s got your back, someone who can help you get things back on track without delay. If you partner with us on an ongoing basis, you can also be sure that you’ll be kept in the loop with the latest advancements in technology.
How we do it
We don’t have a one-size-fits-all approach to client support. We will tailor a support arrangement for you that meets your specific needs and budget. Some of the services we can offer as part of an ongoing support plan include:
- a dedicated on-site developer on a part-time basis to complement your internal resources
- business user support via phone, email and/or in person
- management of maintenance requests
- management of bugs and issues
- CMS support and training
- proactive maintenance activities
- proactive continuous improvement activities
- monthly reporting
- monthly activity recommendations
And the proof?
A snapshot of our ongoing support and maintenance clients
MCG and Melbourne Cricket Club
The Melbourne Cricket Club (MCC) engaged Luminary to reimagine and redevelop its digital ecosystem – encompassing the MCC, MCG and Australian Sports Museum websites – into a unified, future-ready digital platform capable of supporting millions of fans and members each year.
Launceston Airport
A premium digital gateway for Tasmania: Luminary’s transformation of the Launceston Airport website delivers a user-first platform that mirrors its modern, refreshed terminal.
Clipsal Electrical Design Application
The Clipsal Electrical Design Application is a web-based app that enables professional consultants to help homeowners who are building or renovating to tailor their electrical, lighting and smart home plans and bring them to life.
Metricon Homes
Australia's most trusted new home builder wanted an engaging, responsive online presence that would surprise and delight.
Cancer Council Australia
Cancer Council is the nation’s leading cancer charity, and the only Australian charity working across every aspect of every cancer.
Australian Apprenticeships Pathways
This streamlined site is an amalgamation of two complex sites into one, where the journey is tailored to the needs of discrete user groups.
Equip Super
Equip Super wanted to create a fresh, modern and responsive site that would facilitate personalised content in the future.
Clipsal by Schneider Electric
Clipsal needed a fresh new website to optimise the user experience and better showcase its product range.
Netwealth
Netwealth, an ASX-200 listed wealthtech businesses, partnered with Luminary to upgrade its website from Umbraco 7 to Umbraco 10.
The Fred Hollows Foundation
A dynamic, user-first digital experience: Fred Hollows' website transformation delivers a more cohesive, accessible platform to enhance donations and better serve diverse audiences.
Beyond Blue
Beyond Blue needed to transition away from a legacy CMS which was preventing it from supporting the mental health of the community in the best possible way.
Melbourne Airport wayfinding system
Streamlining the journey: Melbourne Airport’s new wayfinding system provides travellers with a faster, more efficient airport experience.
Churches of Christ
Churches of Christ engaged Luminary to lead an evidence-based digital transformation to bring more clarity and customer-centricity to its website.
Healthylife
Healthylife – part of the Woolworths Group – is a digital startup that provides customers with health and wellness advice, services and products.
Snooze
Part of the global Steinhoff group, Snooze has undergone a dramatic brand overhaul in the past 20 years from the budget-focused Capt'n Snooze to the more lifestyle-focused, premium Snooze brand.
Kapitol Group
Kapitol Group’s digital transformation and growth-geared website.
UNICEF Australia
UNICEF Australia engaged Luminary to undertake a complete website rebuild, from discovery through to continuous improvement.
Melbourne Airport
Implemented by Luminary and designed by Hardhat, the Melbourne Airport website is a future-focused digital platform built on headless CMS platform Kontent.ai.
Avant
Avant’s website rebuild has resulted in a comprehensive portal that serves as a premier destination for healthcare professionals.
Heart Foundation
Heart Foundation funds lifesaving heart research, education and work to improve heart disease prevention and care for all Australians.
Fleet Plant Hire
Fleet Plant Hire is a trusted leader with a continually growing database of over 2,500 registered earthmoving contractors, offering a wide range of highly skilled and industry-compliant operators and plant equipment to meet the needs of small and large projects.
Life-Space Probiotics
Life-Space turned to Luminary to help expand its product, Australia’s number one probiotic, into the global scene.
Melbourne Business School
Home to leading executive education programs, Melbourne Business School needed a website that would match the calibre of its courses.
Holding Redlich
Law firm Holding Redlich was looking for a site that would convey a sense of approachability and provide easy access to the firm's substantial library of content.
Our expertise
Key team members and musings from our blog
Andy Thompson
CTO, Kontent.ai MVP, Kentico MVP, Owner
As our CTO, Andy heads up our developer teams, platforms and technology strategy.
Liam Thomas
Engagement Director
Liam leads the Client Service team and is ultimately responsible for the quality of our client relationships.
Adam Griffith
Managing Director & Owner
Adam is a trusted advisor for our clients, and welcomes new clients to the Luminary community.
8 min read
Upgrading v rebuilding your Kentico website
Making a decision about whether to upgrade or rebuild your website is a lot like weighing up whether to renovate or rebuild a house. There are pros and cons both ways.
6 min read
Why upgrading to Kentico 11 is a no-brainer
Should you upgrade to the latest version of Kentico? Of course! It’s a no-brainer to get your car serviced regularly, and we believe the same goes for your Kentico website. Andy shares why in this article following the launch of Kentico 11.
7 min read
Six steps to a successful client-agency relationship
A successful client-agency relationship is one characterised by positivity, productivity and exceptional project outcomes. Here’s how to get there.
Handy resources
Check out the handy resources below for downloadable guides, checklists and templates to help you achieve your digital goals.
8 min read
How to choose the right CMS
You’ve decided you need a new Content Management System – but where do you start in deciding which one to go with? Here, we distill our learnings over the past two decades of advising clients on choosing digital platforms. We’ve even included a downloadable comparison matrix for you to rank contending CMS or DXP options.
9 min read
Building a martech stack
Selecting a martech stack can be overwhelming. The right mix of products can be the make or break of an organisation’s digital strategy. Here, we share our insights and tips from many years of assisting clients with this daunting task. We also include our downloadable Martech Audit Matrix for you to audit your existing stack.
10 min read
WTF is GEO? A guide to staying visible in AI search
Feeling overwhelmed by all the new acronyms flying around in search and content marketing? You’re not alone. From GEO to AIO and AEO to SXO, it’s hard to know what’s what – and what you actually need to focus on.
6 min read
How to create a digital strategy roadmap
A good strategic roadmap not only outlines what you want to achieve with your digital strategy, but sets out the detail of how you're going to get there. Here we provide guidance on how to do it, along with a downloadable Digital Roadmap Toolkit.
5 min read
How to perform a website audit
Conducting a website audit sounds like a really big, scary, time-consuming chore, but it doesn’t have to be. We’ve simplified the task for you with six key areas to assess – along with a downloadable checklist full of useful questions, tips and tools.
6 min read
How to brief a digital agency
Whether you’re briefing your existing agency or inviting new agencies to respond to a request for proposal, there are certain ‘rules of the game’ that will help you drive the best possible result. This blog post features a downloadable digital agency briefing template to help you get off on the right foot.
The Marketer's Guide to Headless CMS
Everything you need to know if you're considering migrating your website from a traditional CMS to a headless CMS.
A Guide to Digital Product Design
Everything you need to know if you're considering developing and launching a digital product.
5 min read
Why conducting a content audit is essential
Performing a content audit is a crucial step in optimising a website's performance. It can help identify outdated or irrelevant content, identify content gaps, improve SEO efforts, enhance user experience, and save time and resources.
