We understand that our success is measured by your success. Our client services team is dedicated to ensuring that we consistently deliver on our promises.
Central to our strategic client service offering is our team of Client Partners. Your dedicated Client Partner will make every effort to ensure that you have a positive experience working with Luminary, from the point of onboarding through to continuous improvement and growth of your digital assets.
Your Client Partner will work closely with your team to develop a deep understanding of your organisation, maintaining a strategic view of your long-term objectives, actively managing any significant issues, and guiding you to optimise your commercial outcomes.
While your Producer will take care of the day-to-day aspects of running your project, your Client Partner will oversee the relationship from a broader perspective, remaining highly connected to your organisation and ensuring that you receive optimal value out of your partnership with Luminary.
How we deliver client service
Our strategic client service offering is underpinned by three key pillars.
Service oriented
Our client service team will remain highly connected to your business at every stage of the engagement. We’re empathetic, proactive and driven by your success.
Value driven
We make sure we’re always delivering true commercial value by being accountable to the promises we make.
Partnership focused
We build long-term partnerships with our clients through strong communication, trust, and tangible results.
Our client service team
Key people and musings from our blog
Adam Griffith
Managing Director & Owner
Adam is a trusted advisor for our clients, and welcomes new clients to the Luminary community.
Marty Drill
CEO & Founder
Marty is the CEO and founder of Luminary.
Liam Thomas
Engagement Director
Liam brings more than 20 years’ experience in technology consulting to his role as Engagement Director.
Gemma Hinds
Client Partner
Gemma is responsible for overseeing the planning and coordination of projects and maintaining client relationships.
Andrew Korecki
Client Partner
Andrew is an experienced client partner dedicated to identifying client growth opportunities and providing client-centric advice to the Luminary team.
Liza Gerreyn
Client Manager
Liza is an experienced sales and marketing professional, with significant key account management expertise which she has fine-tuned across industries.
Jase Watson
Delivery Director
As Delivery Director, Jase is accountable for successful project delivery, with a keen eye on team satisfaction and client delight.
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