Technology has fundamentally changed the way citizens interact with government organisations and the level of service and transparency they expect.
In today’s hyper-connected, customer-centric world, government bodies have had to radically adapt their approach to service delivery.
People have become accustomed to services and information being ‘always on’ – accessible from wherever they are, whenever they want. They expect their needs to be met quickly and frictionlessly, and government services are no exception.
At Luminary we have a long history of successful engagements with government departments and statutory bodies. We understand the need to ensure that regulatory requirements are met, and that your digital assets are scalable, reliable, accessible and secure. We are well-versed in dealing with the specific challenges that accompany any government project, from risk and stakeholder management to managing change within your organisation. Our ability to gracefully navigate these constraints and still produce highly innovative outcomes has seen Luminary cement its place as a long-standing and trusted advisor in the public sector.
And the proof?
A snapshot of our clients and industry recognition
Office of Public Prosecutions Victoria
Victorian Bushfires Royal Commission
Royal Commission into Family Violence
Luminary delivered a fully responsive site that provided live streaming of the Commission’s hearings to viewers all around the world.
The Victorian Ombudsman acts as the Victorian public’s advocate when dealing with the government and government agencies. Luminary was engaged to completely redesign the organisation's digital experience across the desktop and mobile websites and internal intranet.
Child Abuse Royal Commission
Key team members and musings from our blog
Marty is the CEO and founder of Luminary.
Adam is a trusted advisor for our clients, and welcomes new clients to the Luminary community.
As Luminary's Chief Information Officer, Andrew is responsible for the strategy, planning, management and implementation of technical infrastructure for the agency and for our clients.
As Systems Administrator, Harry is responsible for keeping all the IT wheels turning for both Luminary and our clients.
The 2009 Victorian Bushfires were the worst bushfires in Australian history, as now published accounts like these attest. Luminary is truly honoured and proud to announce our involvement in developing the website for The 2009 Victorian Bushfires Royal Commission's final report.
Content Strategist Tami Iseli exposes some of the most common accessibility mistakes that content creators make – and how to avoid them.
So, how can we help?
The following services can be tailored to meet your needs.
Knowing how to frame your requirements can be half the battle in a digital project – and getting it right can really make or break the end result.
Websites that shine
Your website is often the first experience people have with your brand. Make your first impression count.
Luminary offers more than just digital solutions. We see our role as one of strategic business partner – and the longevity of our relationships with many of our clients is testament to this.
Design and User Experience
Our mission is to make digital bright, and the human experience brighter. The work we do in the design and user experience (UX) space is a clear embodiment of that mission.
Content marketing and strategy
You can have the greatest digital platform, but without great content it’s never really going to fly.
Web hosting services
Reliable and scalable hosting solutions to suit a broad range of organisational needs.
Check out the handy resources below for links to downloadable guides, checklists and templates to help you smash your digital strategy targets.
A content audit can be a really valuable exercise to identify ways to improve the performance of your website and highlight gaps and opportunities. Here, we offer some guidance on how to do it – along with a downloadable content audit template.
Conducting a website audit sounds like a really big, scary, time-consuming chore, but it doesn’t have to be. We’ve simplified the task for you with six key areas to assess – along with a downloadable checklist full of useful questions, tips and tools.
Whether you’re briefing your existing agency or inviting new agencies to respond to a request for proposal, there are certain ‘rules of the game’ that will help you drive the best possible result. This blog post features a downloadable sample digital agency brief to help you get off on the right foot.
A good roadmap not only outlines what you want to achieve with digital, but sets out the detail of how you're going to get there. Here we provide some guidance on how to do it, along with a downloadable sample digital roadmap.
Smarter Digital Marketing
Our guide to Kentico's Online Marketing Solution
Finding the right digital agency is not only critical to the success of an organisation, it can also make or break you as a marketer. Here are some factors to consider – along with a downloadable dynamic digital agency scorecard.
Content Spreadsheet for Google Calendar
This incredibly clever Google spreadsheet allows you to automatically sync your content ideas to a Google calendar.