In today’s hyper-connected, customer-centric world, government bodies have had to radically adapt their approach to service delivery.
People have become accustomed to services and information being ‘always on’ – accessible from wherever they are, whenever they want. They expect their needs to be met quickly and frictionlessly, and government services are no exception.
At Luminary we have a long history of successful engagements with government departments and statutory bodies. We understand the need to ensure that regulatory requirements are met, and that your digital assets are scalable, reliable, accessible and secure. We are well-versed in dealing with the specific challenges that accompany any government project, from risk and stakeholder management to managing change within your organisation. Our ability to gracefully navigate these constraints and still produce highly innovative outcomes has seen Luminary cement its place as a long-standing and trusted advisor in the public sector.
And the proof?
A snapshot of our work
New South Wales Government Headless Content Advisory
The New South Wales Government OneCX Program engaged Luminary for an advisory project on headless CMS. Specifically, they wanted Luminary to clearly define and exhibit headless CMS so that its government agencies were aligned on what it means.
Yarra City Council
The City of Yarra is a local government area (LGA) in the inner eastern and northern suburbs of Melbourne, with a population of 91,543 residents. Some of Melbourne’s most iconic suburbs belong to the City of Yarra, including Richmond, Collingwood, Fitzroy and Carlton North.
Royal Commission into Family Violence
Luminary delivered a fully responsive site that provided live streaming of the Commission’s hearings to viewers all around the world.
Magistrates Court of Victoria
The Magistrates’ Court of Victoria engaged Luminary to help design a future-state digital service ecosystem.
Victorian Ombudsman
The Victorian Ombudsman acts as the Victorian public’s advocate when dealing with the government and government agencies. Luminary was engaged to completely redesign the organisation's digital experience across the desktop and mobile websites and internal intranet.
AEMO Energy Live
AEMO wanted a standalone site where consumers could access the latest news, perspectives and backgrounders on the energy sector.
GS1 Australia
GS1 Australia engaged Luminary to move its web presence from an end-of-life platform (Ektron) to Kentico.
Our expertise
Key team members and musings from our blog
Marty Drill
CEO & Founder
Marty is the CEO and founder of Luminary.
Adam Griffith
Managing Director & Owner
Adam is a trusted advisor for our clients, and welcomes new clients to the Luminary community.
Andrew Radburnd
CIO
Andrew is responsible for the strategy, planning, management and implementation of technical infrastructure for Luminary and our clients.
5 min read
Luminary Launches the Final Victorian Bushfires Report
The 2009 Victorian Bushfires were the worst bushfires in Australian history, as now published accounts like these attest. Luminary is truly honoured and proud to announce our involvement in developing the website for The 2009 Victorian Bushfires Royal Commission's final report.
7 min read
5 content-related ‘crimes’ against accessibility
Content Strategist Tami Iseli exposes some of the most common accessibility mistakes that content creators make – and how to avoid them.
So, how can we help?
The following services can be tailored to meet your needs.
Digital Discovery
Clients need their agencies to build outcomes that generate the right results. To achieve those, we firstly need to understand both the business’ needs and the needs of the users. Enter Digital Discovery.
Websites that shine
Your website is often the first experience people have with your brand. Make your first impression count.
Digital strategy
A digital strategy is a process, a client experience and a combination of tangible outputs. The creation of strategy happens through a blend of activities, undertaken by a cross-functional team delivered within our Agile framework.
Digital Design
Our award winning design team adopts a user-centric approach when designing digital services and products.
Content services
A powerful content strategy is critical when it comes to guiding the creation, delivery and governance of content that succeeds in meeting your business objectives and your audience needs.
Web hosting services
Reliable and scalable hosting solutions to suit a broad range of organisational needs.
Check out the handy resources below for downloadable guides, checklists and templates to help you achieve your digital goals.
8 min read
How to choose the right CMS
You’ve decided you need a new Content Management System – but where do you start in deciding which one to go with? Here, we distill our learnings over the past two decades of advising clients on choosing digital platforms. We’ve even included a downloadable comparison matrix for you to rank contending CMS or DXP options.
9 min read
Building a martech stack
Selecting a martech stack can be overwhelming. The right mix of products can be the make or break of an organisation’s digital strategy. Here, we share our insights and tips from many years of assisting clients with this daunting task. We also include our downloadable Martech Audit Matrix for you to audit your existing stack.
6 min read
How to create a digital strategy roadmap
A good strategic roadmap not only outlines what you want to achieve with your digital strategy, but sets out the detail of how you're going to get there. Here we provide guidance on how to do it, along with a downloadable Digital Roadmap Toolkit.
5 min read
How to perform a website audit
Conducting a website audit sounds like a really big, scary, time-consuming chore, but it doesn’t have to be. We’ve simplified the task for you with six key areas to assess – along with a downloadable checklist full of useful questions, tips and tools.
6 min read
How to brief a digital agency
Whether you’re briefing your existing agency or inviting new agencies to respond to a request for proposal, there are certain ‘rules of the game’ that will help you drive the best possible result. This blog post features a downloadable digital agency briefing template to help you get off on the right foot.
Everything you need to know if you're considering migrating your website from a traditional CMS to a headless CMS.
A Guide to Digital Product Design
Everything you need to know if you're considering developing and launching a digital product.
5 min read
Why conducting a content audit is essential
Performing a content audit is a crucial step in optimising a website's performance. It can help identify outdated or irrelevant content, identify content gaps, improve SEO efforts, enhance user experience, and save time and resources.
