Our Account Directors and Client Partners value long-term relationships and delivering digital solutions that make a difference. They are the kind of people who take responsibility for getting results for our clients.
Key responsibilities
- Managing a portfolio of multiple agency accounts
- Building and sustaining strong and long-lasting relationships with client-side senior managers
- Supporting the new business process including prospect evaluation, proposals and pitching, and preparation of client contract materials
- Providing digital marketing strategy services consultation
- Providing strategic direction and tactical support to cross-functional teams
- Developing agency customer success stories and case studies
- Accountable for the good standing of new client relationships, ensuring client agreements are mutually understood, executed and actively managed
- Financial management – including invoicing, forecasting and internal reporting
Essential skills & experience
- Excellent written and verbal communication skills
- At least 3-5 years account management experience in a digital agency
- Strong customer service and support skills
- Experience in preparing MSAs, SOWs, SLAs and estimates
- A sound understanding of UX concepts and methodologies
- Previous exposure to agile and waterfall delivery models
- An ability to work autonomously and take responsibility for your accounts
- A moderate to high degree of technical knowledge (e.g. the difference from one CMS to another, the confidence to talk through integration requirements)
Handy skills & experience
- Experience with Kentico, Episerver, Sitecore or Umbraco
- Hands-on experience with marketing platforms such as Kentico Xperience, Epi Campaign, or Salesforce Marketing Cloud
Desired characteristics
- The ability to remain calm under pressure, and maintain a positive attitude at all times
- The capability to lead and directly contribute to strategic engagements
We're hiring!
We're currently looking for a Client Partner (Sydney), a QA Analyst (Indonesia), a Digital Producer (Aust), a Senior Javascript Developer (Aust), a .NET Developer (Jakarta/Bali) and a Front End Developer (Bali). Think you might have what it takes to join the Luminary team?
Apply now