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Account Director

An Account Director at Luminary is the client champion and ensures our team delivers on what we promise.

Our Account Directors and Client Partners value long-term relationships and delivering digital solutions that make a difference. They are the kind of people who take responsibility for getting results for our clients. 

Key responsibilities

  • Managing a portfolio of multiple agency accounts
  • Building and sustaining strong and long-lasting relationships with client-side senior managers
  • Supporting the new business process including prospect evaluation, proposals and pitching, and preparation of client contract materials
  • Providing digital marketing strategy services consultation
  • Providing strategic direction and tactical support to cross-functional teams
  • Developing agency customer success stories and case studies
  • Accountable for the good standing of new client relationships, ensuring client agreements are mutually understood, executed and actively managed
  • Financial management – including invoicing, forecasting and internal reporting

Essential skills & experience

  • Excellent written and verbal communication skills
  • At least 3-5 years account management experience in a digital agency 
  • Strong customer service and support skills
  • Experience in preparing MSAs, SOWs, SLAs and estimates
  • A sound understanding of UX concepts and methodologies
  • Previous exposure to agile and waterfall delivery models
  • An ability to work autonomously and take responsibility for your accounts
  • A moderate to high degree of technical knowledge (e.g. the difference from one CMS to another, the confidence to talk through integration requirements)

Handy skills & experience

  • Experience with Kentico, Episerver, Sitecore or Umbraco
  • Hands-on experience with marketing platforms such as Kentico Xperience, Epi Campaign, or Salesforce Marketing Cloud

Desired characteristics

  • The ability to remain calm under pressure, and maintain a positive attitude at all times
  • The capability to lead and directly contribute to strategic engagements

Join our talent pool

Want to work with Luminary? Fill our your contact details below and we will add you to our Talent Pool and contact you when the position becomes available.

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